A boutique that learned to keep its customers.
Shoppers came in through paid traffic and almost none came back. We built the email and SMS engine that turns a first order into a second and a third, so growth stopped depending on buying every customer again.
Paying for the same customer twice.
Every sale came from paid traffic and nothing brought buyers back. Carts were left without a reminder, first-time customers never heard from the brand again, and the cost of each new customer kept climbing.
Where the money was hiding.
We mapped acquisition, the site, the offers and retention as one system, then rebuilt each part in the order it paid. The bright line is the path a customer takes.
The growth system, part by part.
Run as a growth partner across marketing and the numbers behind it.
Retention, built from scratch
Email and SMS set up end to end, designed around the lifetime of a customer rather than a single order.
A full send calendar
25+ campaigns in a month at peak, so the brand stays in front of the people who already know it.
A bigger list
Sign-up pop-ups tested continuously to grow the audience the brand owns outright.
Journeys tuned
Cart, browse and post-purchase flows refined one by one until each converts at its best.
Offers for returning customers
Bundles and incentives that reward the second order and lift the margin on it.
Weekly reporting
Revenue by flow and campaign, read every week so the next send is decided by the last one.
Want the same system?
Tell us what you’re building. We’ll show you how the ecosystem would map onto your business.